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Privacy Policy

Effective Date: December 3, 2025

This Privacy Policy explains how Grovio Labs, Inc. ("Grovio," "we," "us," or "our") collects, uses, stores, and shares information when you use our Services.

1. Scope & Geographic Applicability

This Policy applies to all Grovio Services, including:

  • grovio.ai and related subdomains
  • Grovio dashboards and web applications
  • Integrations with social, content, and community platforms

Geographic Scope:

Grovio is intended for use by businesses operating in India, the United States, the United Arab Emirates, and Southeast Asia. We do not actively market our Services to individuals located in the European Union.

2. Information We Collect

2.1 Information You Provide

  • Account and profile details
  • Workspace preferences and configurations
  • Billing information (processed by third-party providers)

2.2 Information From Connected Platforms

  • Profile identifiers and handles
  • Content and engagement metrics
  • OAuth tokens and permission scopes

We collect only data permitted by official APIs and user-granted permissions.

We do not scrape data or bypass platform safeguards.

2.3 Technical Data

  • IP address and device information
  • Browser and operating system data
  • Logs and usage events

2.4 Cookies & Tracking

We use essential and analytics cookies. You can manage cookies through your browser settings.

3. How We Use Information

  • To provide and operate the Services
  • To power AI-assisted features
  • To improve security, performance, and reliability

4. AI Data Practices

  • Workspace-isolated processing
  • No training of public or shared AI models
  • Third-party AI providers engaged under strict contractual safeguards

5. Platform & API Compliance

Grovio integrates with third-party platforms including, but not limited to, Meta (Facebook, Instagram, Threads), LinkedIn, YouTube, Google Business Profile, Reddit, Snapchat, TikTok, X (Twitter), Pinterest, Discord, Telegram, Slack, and similar services.

  • Data Usage: We access platform data only through official APIs and within user-authorized permissions. Platform data is used solely to provide user-requested features such as publishing, analytics, moderation, and engagement management.
  • Google Privacy: Use of Google and YouTube integrations is subject to Google's Privacy Policy.
  • Revocation: Users may revoke access at any time via the respective platform's security settings. For Google services, access can be revoked via the Google Security Settings page.

6. Data Sharing

We share data only with:

  • Trusted infrastructure and payment providers
  • User-authorized integrations
  • Legal authorities when required
  • Successors in the event of a business transaction

We do not sell personal information.

7. Data Retention

  • Account data: Active period + 30 days
  • System logs: 90 days
  • Analytics data: Aggregated up to 24 months
  • Deleted accounts: Permanently removed within 30 days

8. Data Deletion Requests

You may request deletion of your account and associated personal data by emailing privacy@grovio.ai from your registered email address.

Requests are verified and completed within 30 days, subject to legal and security obligations.

For detailed instructions, please refer to our User Data Deletion Policy.

9. Your Rights

Depending on applicable local laws, you may request access, correction, deletion, or export of your data by contacting privacy@grovio.ai.

10. Security

We implement industry-standard safeguards including encryption, access controls, and incident response procedures.

11. Children's Privacy

Grovio is a professional B2B service and is not intended for children under the age of 13.

12. Updates to This Policy

We may update this Policy from time to time. Continued use of the Services constitutes acceptance of the updated Policy.

13. Contact

Grovio Labs, Inc.

131 Continental Dr, Suite 305

Newark, Delaware 19713, USA