Terms and conditions

These terms and conditions ("Terms") govern your use of the website located at https://www.grovio.ai/ ("Platform") and the services provided through the Platform ("Service"). By accessing or using the Service, you agree to be bound by these Terms, our privacy policy, and any additional terms or policies provided by Grovio. If you do not agree to these Terms, please refrain from using the Service.

1. Definitions

• "Grovio" refers to the company and its digital community management tool.
• "Services" refer to Grovio’s platform, which enables users to analyze, engage, and manage communities across social platforms (such as Discord, Telegram, WhatsApp etc.) through features including community moderation, engagement, analytics, campaign management, and AI-driven content creation.
• "User" refers to any individual or entity accessing or using Grovio's Services.

2. Eligibility

You must be at least 18 years old and fully able to enter into legal agreements to use Grovio’s Services. By using our Services, you represent that you meet this eligibility requirement.

3. Acceptance of Terms

By creating an account or otherwise accessing or using Grovio, you agree to comply with and be bound by these Terms, our Privacy Policy, and any additional terms that may apply to certain features or services.

4. Description of Services

Grovio provides community management tools across social media and communication platforms that allow for:

• Community Analytics: Real-time insights, user behavior tracking, and community health metrics.
• Engagement Tools: Campaign creation, engagement tracking, polls, and AI-generated content to facilitate and measure community interaction.
• Moderation and Content Management: Tools to manage and moderate community content, enforce community standards, and improve community safety.
• Campaign and Workflow Automation: Workflow tools to automate repetitive tasks, such as scheduled posts, member onboarding, and customized messages across platforms.
• Integration Capabilities: Grovio supports integration with various third-party applications and platforms to extend the functionality of our Services.

5. User Responsibilities

As a User of Grovio, you agree to:

• Provide accurate and current information when setting up an account.
• Use Grovio solely for lawful purposes and in compliance with these Terms, and all applicable laws and regulations.
• Be responsible for maintaining the confidentiality of your account credentials.
• Promptly notify Grovio of any unauthorized use of your account.

6. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Use the Services for any illegal or unauthorized purpose.
• Attempt to hack, disrupt, or undermine the security or integrity of Grovio’s Services or systems.
• Transmit any unauthorized advertisements or spam, including automated systems such as “bots” or “scrapers.”
• Use the Services to collect or store any personally identifiable information about others without their permission.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the software underlying our Services.

7. Privacy and Data Usage

Grovio respects your privacy. By using Grovio, you consent to our collection, use, and storage of personal data as outlined in our Privacy Policy. Grovio may use anonymized data to identify usage patterns, trends, and insights, which may include ad-related insights and user behavioral analysis without revealing personal identities.

8. Integrations with Third-Party Services

Grovio’s Services may support integration with third-party platforms (e.g., Zapier, Discord, Telegram) to extend our tool's functionality. Your use of these integrations may be subject to additional terms from the third-party providers. Grovio is not responsible for any data shared with or processed by third-party integrations, and users are encouraged to review third-party terms before enabling integrations.

9. Intellectual Property

All content and materials within Grovio, including text, graphics, logos, icons, images, and software, are the property of Grovio and are protected by copyright, trademark, and other intellectual property laws.

• License to Use Services: You are granted a limited, non-exclusive, non-transferable license to access and use Grovio for personal or internal business purposes.
• Restrictions: You may not reproduce, distribute, modify, or create derivative works of any part of Grovio’s Services without express permission.

10. Subscription, Payment, and Refunds

Certain Grovio features are available on a subscription basis. By subscribing, you agree to our payment terms:

• Billing and Payment: Fees will be charged based on your subscription plan. By subscribing, you authorize Grovio to charge the relevant fees to your payment method.
• Refunds: Refunds may be issued only as per Grovio’s refund policy.
• Changes to Subscription Plans: Grovio reserves the right to modify its fees or subscription plans with prior notice to users.

11. Termination and Suspension

Grovio may suspend or terminate your access to the Services at any time, with or without cause, if you violate these Terms, misuse the Services, or engage in activities that are harmful to Grovio or other users. Upon termination, your right to use Grovio will cease immediately, and any data associated with your account may be deleted.

12. Limitation of Liability

To the maximum extent permitted by law, Grovio and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from or in connection with your use of the Services.

13. Disclaimer of Warranties

Grovio provides its Services on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not guarantee that the Services will be uninterrupted, secure, or error-free.

14. Indemnification

You agree to indemnify, defend, and hold harmless Grovio, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the Services or your violation of these Terms.

15. Changes to Terms

Grovio may modify these Terms at any time. If changes are made, we will post the updated Terms on our website and update the "Last Updated" date. By continuing to use Grovio after changes are posted, you accept the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Mumbai, India. Any disputes arising from or relating to these Terms or the use of Grovio's Services shall be resolved through binding arbitration in [Your Jurisdiction], except as prohibited by applicable law.

17. Contact Us

For questions, concerns, or comments regarding these Terms, please contact us at:

Email: contact@grovio.ai

By accessing or using Grovio, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. Thank you for choosing Grovio as your community management tool.

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