We care about your privacy

1. Information We Collect

To deliver our services effectively, Grovio collects and processes the following types of information:

• Account Information: Information such as usernames, user IDs, and contact details provided during account registration.
• Community Data: Content shared within managed communities (including messages, posts, and reactions) that is collected to analyze engagement, manage content, support moderation, and enhance community experience.
• Usage Data: Insights on user behavior within the communities, including interactions, time spent, and activity patterns to optimize community management and provide actionable analytics.
• Social Media Data: Publicly accessible data from integrated platforms (e.g., Discord, Telegram, WhatsApp) used to deliver Grovio’s services, such as personalized campaign creation, moderation, and AI-driven content recommendations.

2. How We Use Your Information

Grovio uses the data we collect for the following purposes:

• Community Management and Moderation: To provide efficient moderation, ensure a safe community environment, and manage interactions within communities across platforms.
• Engagement and Campaign Management: To foster meaningful engagement through community polls, AI-driven content, and personalized campaigns to support community growth and retention.
• Personalization and Analytics: To analyze data for community growth, identify user preferences, and personalize interactions.
• AI-Driven Content Creation: To generate and recommend content, create polls, and drive engagement tailored to community needs.
• Identifying User Patterns for Ads: To identify similar user patterns and behaviors, allowing us to provide ad-related insights to our clients. This process is entirely anonymized, and no personally identifiable information is shared or disclosed.
• Product Improvement: To improve our platform by understanding user interactions and feedback, enabling Grovio to refine its AI and automation features.
• Security and Compliance: To ensure user safety within the communities we manage, protect against unauthorized access, and comply with relevant legal obligations.

3. How We Share Your Information

Grovio does not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information only under the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you, as long as they agree to keep this information confidential.
• For Legal Compliance: When required by law, regulation, or legal proceedings, we may disclose information to comply with legal obligations, enforce our site policies, or protect our or others' rights.

4. Data Security

Grovio implements industry-standard security measures to protect your data against unauthorized access, alteration, or destruction. This includes encryption, access control, and regular security audits. However, no online data transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Data may be retained to comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete personal data.
• Deletion: You may request deletion of your personal data where permitted by law.
• Restriction: You may request that we restrict processing your data under certain conditions.
• Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information below.

7. Third-Party Links

Grovio may include links to third-party sites or services. We do not control these sites, and they have separate and independent privacy policies. We encourage you to review their privacy policies before interacting with those sites.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect information from children. If we become aware of data collected from children, we will take steps to delete such information promptly.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify users of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage users to review this policy periodically.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@grovio.ai

By using Grovio, you agree to the terms of this Privacy Policy.

Last Updated: 02/11/2024